Thank you for doing business with Travers Tool Co., Inc. The following represents Travers Tool Co., Inc.'s No Hassle Return Policy. For further information, please call a customer experience specialist Monday through Friday between 7:30am & 8:00pm ET.
Travers wants you to be 100% satisfied with your purchase. We will replace, refund or issue credit on standard stock merchandise in unused condition. Returns must be pre-authorized and must be returned within 30 days of Travers’ original ship date. Call our customer service department at 1.800.503.0843 to arrange your return authorization number. Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments. Any claims or discrepancies in the shipment must be made within 5 days of receipt of the merchandise.
The return of factory standard non-stock items may be subject to a 15% or greater restocking charge. Discontinued, liquidation, made to order and cut to length products are not returnable. Due to manufacturer's policy, all books and software that are opened cannot be returned. All credits and returned products are subject to inspection. Travers reserves the right to decline the return or credit of any product deemed misused or non-saleable.
Damages, Shortages and Claims
Should a UPS shipment arrive visibly damaged, REFUSE THE SHIPMENT & call us toll free at 1.800.503.0843 to request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a UPS shipment with hidden damage, call 1.800.503.0843 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.
Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt 'package received damaged', as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier's inspection. For all shipments under a customer's collect carrier account, the customer must file the claim directly with the carrier. Call 1.800.503.0843 for assistance and/or to place a replacement order if required.